At BDK Office Furniture, we would like to ensure every client is happy with every item purchased. However, if you are not completely satisfied, you can return the product or item to us and we will gladly repair or replace it, or refund it, subject to the terms outlined below.

1. RETURNING PRODUCTS THAT ARE NOT DEFECTIVE
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.

In this case, the following Terms apply:

• For products that are not defective, handling charges will be applicable. A discretional handling/administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged. This amount will be deducted from the refund/credit.
• In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items, you (the customer) are liable for the delivery and collection costs of these products
• According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched/shipped within the 7 days. The cost will be the delivery charge applicable to your area and any admin fees that may be applicable at BDK Office Furniture’s discretion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
• BDK Office Furniture reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded. Return of such products could carry charges at BDK Office Furniture’s discretion.
• If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur because of absence or insufficient packaging/protection will carry additional charges that the customer will be liable for at BDK Office Furniture’s discretion.
• Quality control inspection can take up to 3 working days
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.

2. PRODUCTS NOT ELIGIBLE FOR RETURNS
Unfortunately, we are unable to exchange/refund products which have been custom created for you, unless defective.

3. PRODUCTS DAMAGED UPON DELIVERY

When a product is delivered damaged:

You have the right to refuse delivery of any product that is visibly damaged upon delivery. You must stipulate clearly that you have not received the goods with a brief description and picture of the damage on the delivery note. The driver/delivery company will take the product/s back with them and return them to place of collection. Please email & contact BDK Office Furniture immediately to report this.

Damage after delivery:

If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to BDK Office Furniture. In these instances, the return/replacement of the product is at the discretion of BDK Office Furniture.

The following applies:

• BDK Office Furniture cannot be held liable for any damage visible at the time of acceptance of delivery that was not indicated on the proof of receipt/delivery by the customer.
• If damage is reported after 48 hours, it is reasonable for BDK Office Furniture to determine that damage was caused post-delivery.
• Where defective items are replaced, BDK Office Furniture is liable for the collection and delivery costs.
• If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling/administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged. The product will be returned in packaging like it was received by BDK Office Furniture.
• If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur because of the absence or insufficient packaging/protection will carry additional charges that the customer will be liable for at BDK Office Furniture’s discretion.
• Quality control inspection can take up to 3 working days.
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.

TERMS AND CONDITIONS

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. BDK Office Furniture retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation pro-forma invoice by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

(c) Delivery
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. Delivery costs are subject to change at any time.

REFUNDS
Should you be entitled to a refund for any reason as stated above, refunds will be done by EFT.

WARRANTY

Furniture

All our new products carry a minimum 1-year factory warranty from the date of delivery/collection unless otherwise specified
The following applies to all Warranty claims:

• The original sales invoice or other proof of purchase is required for all warranty claims.
• Warranties cover factory faults or defects only. NO damages caused by wear and tear, negligence, abuse, accident, electrical shorts, power surges or causes unrelated to defective materials or workmanship are covered.
• Warranties cannot be claimed where the product has been altered in any way from its original state.
• Shop-soiled goods are sold without guarantee or warranty, at the buyer’s risk.